FAQ's

Frequently Asked Questions
ONLINE ORDERS


How do I order? 

Ordering online is as simple as selecting what you need and adding it to the cart then proceeding to check out.


Do you have minimum orders? 

There are no minimum quantities so you may order as much or as little as you need. The relevant price will be automatically applied upon adding items to your cart.


Is everything on the website in stock now? 

Each product on the website shows the current stock level available for each colour and size. Should an item be out of stock, you can use the contact us page to find out more.

How long does it take to process an order? 

We strive to have your parcel ready for shipment within the same day we receive all information. We generally strive to have it to you within 3-5 working day depending on location of address.

BUSINESS RELATED 

Where are your branch located?

We currently operate online only. Feel free to visit the contact us page with any questions

Are there minimums?
Their is no minimum order on any available items. Just go ahead and order what you need.

What payment methods are available?
FormForgeSA is COD and all new customers are required to pay by credit or debit card, EFT via our online check out system.  We do not accept cheques. We accept MasterCard and Visa.

What is acceptable shrinkage?
FormForgeSA products, like other 100% cotton knit fabrics shrink. The acceptable tolerance of shrinkage on cotton T-shirts is up to 7% on chest and length of the garment and the Pique cotton due to the construction being similar to waffle weave, is up to 8%. The performance standard for fabrics are: length and width -8% 40°TD. There can be a 8% shrinkage tolerance after first wash, which is the average on FormForgeSA products. Different methods of laundering have resulted in variable degrees of shrinkage and this must be considered when ordering these products for you. Whilst pure cotton is cool and comfortable to wear, it is susceptible to shrinkage although we have a very modern compacting process at our factory there is residual shrinkage that can only be released when the garment is fully washed the first time after manufacturing.